so i was working late again today coz head office wanted some extra info on a company im recommending..at least the requests sound like the person had a good look at my proposal & i actually feel more knowledgeable after being pointed out on some points i've missed or analysis that was lacking...
sometimes, they refer back cases for stupid things which is merely a process to buy themselves some time to clear up their own pile of back-logs, sometimes they ask for things that are already clearly there...sometimes they just tease u by giving partial approval or rejecting straight away for some dumb reasons, so that you appeal and waste more time..
well, as much as i can, i'll try to channel those frustration into positive thoughts like "i shouldve done this or that better"..or give people the benefit of doubt..but sometimes, u can't help but think that they are also human like u n me who will do mistakes, who will slack, who will be selfish, & who simply won't know (ie stupid)..
so, back to my earlier story..this request was urgent n i only received the requests from HQ about 6 ish...then at the botton there's a line that sounds like this:"pls revert back by 23/12/09 as processing officer will be on leave"..
crap..
but its urgent anyway, so there u go...bank was empty & i was working my socks off again alone..i had to call up the customer at about 8-ish and the lady sounded like she was in cheerful mood..we chat a bit (build rapport mah!) n she said why i worked so late bla bla bla being the caring auntie she was..in my heart, well, "coz we have too many customers like you who want everything urgent.."
sometimes customers are unreasonable..well,too many a times for my own loving actually..
some people are just too rich to care, in their third world mentalities us bankers work for them & thus must do as they say..some are stupid but think they aren't, usually these are educated ones in someother unrelated field than banking/finance & think they read enough to know about what we deal with day in day out..these are the hardest to reason with..
i mean, a lecturer came in and questioned our instalment calculation..he was a lecturer in physics, quite senior it seems..it just wasnt his day as he met me..in his head, all we wanted to do was rip him off...heck, i play with these speadsheets for fun & could even explain to him each formula if he wanted...he sat there quietly as i went on..then rambles some shit about banking, thanked me n left..
at least he thanked me..but it wudve been less embarassing for him if he was more courteous & less berlagak, and asked for a clarification instead of trying to prove something...
customers forget that many actually want to work hard to help them...all they have to do is be nice, courteous, & reasonable..we'll go the extra mile for them instead of going the extra mile while cursing them each second...like that auntie i spoke of earlier, her being nice made me felt better and i felt the extra hours was worth it...
of course, i cant deny that slackers are there & i dont know why they became like that, in my heart i believe these people once was just like that fresh grad who just started working..enthusiastic & hard working...probably the system got the better of them...probably its the lack of inspiration..probably its the dark side yoda's been talking about..
well, thats a lil dip into the pool of situations i encounter week in week out..i guess its part of being in the service sector...sometimes u feel like shit, sometimes u feel great coz you've helped made a difference in someone's life...on a random note, i want to tell all my friends who are teachers that they should be very proud that they have a chance to inspire kids to a better life..i know my teacher inspired me well..and some of yours probably did the same too..
on a side note, i always envision myself being in the customers shoes..being that rich bank customer..what sort of rich guy would i be? everyday i tell myself, "the cool one"..ohyeaaa..i still have that dream of fully sponsoring NCG on a cruise...
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